99be Responsible Gaming
99be is committed to providing a safe, fair, and enjoyable gaming environment for all players in Bangladesh. Your wellbeing comes first.
At 99be, we believe that gambling should always be a form of entertainment — never a way to escape problems or generate income. Our Responsible Gaming programme exists to help every player on the 99be platform maintain control over their gambling activity and to provide practical tools for those who feel they need additional support. Whether you are a casual player enjoying cricket betting on the BPL season or a slots enthusiast trying out new Pragmatic Play titles, the same commitment to player safety applies to you.
Responsible gaming is not just a set of rules — it is a shared value between 99be and every member of our player community. We take our duty of care seriously and have built a range of player protection features directly into the 99be platform. These tools are always available to you, free of charge, and can be activated at any time through our support team. If you ever feel that your gambling is no longer fun, or that it is beginning to affect your finances, relationships, or mental health, please reach out to us immediately. There is no judgement here — only support.
Player Protection Tools
99be provides the following player protection tools at no cost. Contact our support team at any time to activate them on your account.
Deposit Limits
Set a daily, weekly, or monthly cap on how much you can deposit into your 99be account. Once a deposit limit is active, it takes effect immediately and cannot be increased without a mandatory cooling-off period. Limits can be reduced instantly at your request. This tool is ideal for players who want a simple financial boundary.
Session Time-Out
Set a limit on how long your gaming sessions can last. Once your session reaches the chosen duration, you will be automatically logged out. This tool helps prevent extended play periods and ensures you take regular breaks, which is especially useful during long cricket betting sessions or late-night slots play.
Reality Check Reminders
Receive regular on-screen notifications showing how long you have been playing and your net session balance. Reality check reminders are a gentle prompt to pause and assess whether you are still playing for fun. You can choose intervals of 30 minutes, 60 minutes, or 90 minutes. This feature is available to all 99be accounts on request.
Self-Exclusion
If you feel that you need a complete break from gambling, you can request a self-exclusion period of 30 days, 90 days, 180 days, or permanent exclusion. During self-exclusion, your 99be account will be fully suspended and you will not be able to log in, deposit, or place bets. To activate self-exclusion, contact our support team at [email protected]. Self-exclusion requests are processed within 24 hours.
Account Activity Review
At any time, you can request a full account statement showing your deposit history, withdrawal history, betting activity, and net profit or loss over any chosen date range. Reviewing this data regularly is one of the most effective ways to stay informed about your gambling habits and ensure your play remains within comfortable limits.
Warning Signs of Problem Gambling
It is important to recognise when gambling may be causing harm. If any of the following apply to you or someone you know, please seek help without delay:
Spending more money on gambling than you can afford to lose, or borrowing money specifically to fund gambling activity.
Feeling restless, irritable, or anxious when you are not gambling, or experiencing strong urges to return to the platform even after deciding to stop.
Gambling to recover money you have already lost — sometimes referred to as "chasing losses" — which often leads to larger and larger wagers.
Neglecting responsibilities at work, school, or at home — including family obligations — because of time spent gambling on 99be or other platforms.
Lying to family members, friends, or colleagues about the amount of time or money you are spending on gambling.
Using gambling as a way to cope with stress, anxiety, depression, loneliness, or other difficult emotions, rather than as a form of leisure.
Continuing to gamble even after significant financial losses, relationship difficulties, or personal consequences directly caused by gambling.
Our Commitment to Safe Play
All games on 99be use certified RNG technology to ensure every outcome is random and fair. No outcome can be manipulated by the house.
Your personal and financial data is protected by SSL encryption on every page of 99be. We never share your data with unauthorised third parties.
Every 99be account undergoes age verification. We enforce a strict 21+ policy and will suspend any account found to belong to an underage user.
We provide clear information about odds, RTP, and game rules so that players can make informed decisions. Knowledge is the best defence against problem gambling.
99be encourages players to set personal budgets before each session and to treat gambling as entertainment, not as a source of income or financial planning tool.
Our support team is available around the clock to assist with responsible gaming requests, including deposit limits, time-out periods, and self-exclusion. Reach us at [email protected].
How to Stay in Control
Staying in control of your gambling starts before you even open the 99be platform. Before each session, decide in advance how much money you are comfortable spending as entertainment — and stick to that amount. A useful way to think about your gambling budget is the same way you think about a cinema ticket or a night out: it is the cost of the entertainment, and once it is spent, the session is over. Never chase losses and never gamble with money set aside for rent, food, utilities, or other essential expenses.
Time management is equally important. It is easy to lose track of how long you have been playing, especially when you are in the middle of a cricket match or an exciting slots session. Use 99be's session time-out feature to set a firm limit on your play duration. You can also take a short break every hour, stand up, have a drink of water, and assess how you feel before continuing. These simple habits make a significant difference to your overall relationship with gambling.
If you ever feel that gambling is becoming less enjoyable and more of a compulsion, that is the most important signal to take a step back. 99be's self-exclusion tool is available immediately upon request — you do not need to wait, you do not need to justify your decision, and you will not face any penalty or complication for choosing to take a break. We will always support your decision to pause or stop playing, no matter how briefly or how long you have been a member of the 99be community.
Get Help and Support
If you are concerned about your own gambling or about the gambling behaviour of someone close to you, the most important first step is to talk to someone. 99be's support team is available around the clock and will treat every responsible gaming enquiry with complete confidentiality and sensitivity. There is no shame in asking for help — reaching out is a sign of strength, not weakness.
To activate any player protection tool — including deposit limits, time-out settings, reality check intervals, or self-exclusion — simply contact our support team by email. Your request will be acknowledged promptly and processed within 24 hours. If you request self-exclusion, your account will be suspended as soon as your request is confirmed. Please note that during a self-exclusion period, 99be will not send you any promotional communications.
Responsible Gaming Support Email
When you are ready to play, 99be is here with cricket betting, live casino, and 500+ slots — all in a safe, fair environment built for Bangladesh players.